When you will be paying for travel yourself, just contact us at 1-800-242-8225 or (270) 692-2136, before 3:00 p.m. the previous day to reserve a ride. You may call up to 30 days in advance to schedule transportation, and be prepared to give a CKCATS dispatcher the following information:
When your travel is to be authorized through Medicaid/Passport, you need to contact GRITS Community Action at 1-844-870-4646; or for Washington County you will need to contact Bluegrass Community Action (BUS) at 1-800-456-6588, at least three (3) days in advance. You will want to request that CKCATS be your transportation provider.
The Kentucky Relay Service enables the hearing or speech impaired and deaf persons to call and conveniently communicate transportation needs to CKCATS. You can reach the Kentucky Relay Service as follows:
Each driver receives extensive training including First Aid, CPR, Passenger Assistance Techniques, Preventative Maintenance and Defensive Driving. The total fleet consists of sixty-five (65) vehicles, forty-eight (48) which are handicapped accessible.
For more information, please call 1-800-242-8225.
Cancellation or No-Shows
Clients and passengers need to call the CKCATS toll-free number (1-800-242-8225) at least 24 hours in advance if they find they must cancel their scheduled trip. Person who reserve a trip and fail to cancel in advance will be considered a no-show. If there are repeated no-shows, the clients file will be reviewed as to whether further trips will be scheduled.